hero.eu

Security & GDPR

This page is maintained by skole.bot to answer common security and privacy questions. It describes the platform's controls — your school's DPA defines the contract.

Data residency

All data is stored and processed exclusively on European infrastructure (Hetzner, OVHcloud, Scaleway). No data is transferred outside the EU/EEA.

No training on your data

Student and teacher conversations, uploads and prompts are never used to train AI models. This is contractually guaranteed.

Encryption

TLS 1.3 in transit. AES-256 at rest. Encrypted backups with 30-day retention.

Access control

Role-based access: students, teachers, admins. School-scoped multi-tenancy with strict row-level security.

Audit logs

Every sign-in, AI request, export and admin action is logged for at least 12 months and exportable on demand.

Data subject rights

1-click data export and account deletion for every user. Full DSAR support for schools.

Subprocessors

  • Hetzner Online GmbH (DE) — hosting
  • Lovable Cloud — managed Postgres / auth (EU region)
  • Mistral AI (FR) — model provider, no training opt-in

This is illustrative copy intended to be edited by the school's data protection officer. skole.bot does not claim independent certification on this page.